Frequently Asked Questions

Planning Your Move
The earlier the better.  Our crews get booked up, especially at month ends and beginnings.  The sooner you book the more guaranteed you are to get the time slot you desire for your move.
Yes. Our Sales Representative will come visit your home, do an assessment of your requirements and give you a guaranteed firm price for your move. As we all know, sometimes things change between your booking time and the actual moving date. Sometimes you may require some more work to be done or you may decide to downsize your contents of your home. If this happens we can make necessary arrangements to adjust your quote for you.
The cost of sea freight and road freight shipments are based on the total volume of your goods.  This is calculated by multiplying the length, breadth and height of the items, to give a total volume in cubic meters.  Air freight shipments are calculated on either the actual gross weight or the volume weight of the goods, whichever is greatest.  Your Relocation Consultant will be able to accurately measure your goods at the time of the survey and provide a relocation quotation based on this measurement.
No two relocations are the same, so our quotation will be specifically tailored to your individual requirements.  But some things are always included:

  • Supply of all new packing materials;
  • Packing of your household goods and personal effects by trained, experienced packers;
  • Preparation of an itemised inventory;
  • Collection from your home;
  • Crating/containerization and delivery to the terminal;
  • Preparation of all export documentation and all import documentation for the completion of Customs Clearances;
  • Payment of terminal charges;
  • Unpacking and clearing of all waste materials.

The quotation will exclude any import duties or taxes due in various countries, quarantine examinations if ordered or storage if required.  Your Relocation Consultant will be happy to explain this to you during the survey.
Ideally, you should confirm dates as soon as possible, as dates are often booked up well in advance.  RACS Moving will always aim to match the dates you require, but please keep in mind that some months are busier and more expensive than others, so it will help if you can be flexible.
Yes, with the help of more than 200 colleagues in over 170 countries worldwide, RACS moving will ensure a borderless service.
While RACS's professional crews will always securely pack your belongings, it is important to remember that your goods will be traveling by ship, plane, truck or other mode of transport- each which carries inherent risks.  For your peace of mind, we offer transit insurance that provides full replacement cost coverage on a door-to-door, on an all-risks basis.  As well as offering lump sum or full detailed inventory options, additional protection is available to cover pairs and sets, electrical and mechanical derangement and damage through mould and mildew.
Our trucks carry floor runners that are laid out on your floors and carpets to protect your home from damage.
Our crews will wrap your furniture with cloth moving blankets during your move.  Each truck has over 100 blankets on board.  In case of full export packing, your furniture will be wrapped in special packing material.
Moving Day

Each country has its own restrictions; but as a general rule, the following items should not be included in your shipment:


Firearms and ammunition;
Foodstuffs, including herbs and spices;
Hazardous items (including adhesives, ammonia, bleaches, chlorine detergents, disinfectants, dyes, flammables, gas cylinders, insecticides, mercury thermometers, methylated spirits, paints, pesticides, photographic chemicals, pressure packs, thinners);
Items made from endangered animals;
Unprocessed furs, skins;
Plants, dried flowers, bulbs, seeds;
Pornographic material;
Soil or sand of any kind;
Swords, spears, switchblades.

Please not that the above list is not exhaustive and RACS Moving will be able to advise you of further prohibited countries.  It is recommended that you keep important papers with your move.  These would include Passports, identification, wills, bank papers, legal documents, your children's identification, jewellery etc. ... 

RAC's expert team of packers will take care of everything on the day.  Prior to their arrival:

Disconnect and defrost refrigerators and freezers;
Drain washing machine;
Remove fixtures and fittings from walls;
Thoroughly clean all outdoor equipment.

Remember to keep separate any items you will need to take with you when travelling, including passports, money, travel documents, important paperwork, jewellery, valuables and suitcases.

RACS's packing teams will expertly pack and wrap your goods ready for shipment.  All packers are fully trained and will make sure your possessions are well-protected and perfectly safe throughout the entire process of your relocation.  At destination we will unpack your goods and dispose of any debris on delivery day at your new residence.  The crew can use a color-labeling system at origin and destination to match packages with rooms.  Color-coded cards, hung on doors at the destination residence, are matched to like-coloured stickers on cartons, simplifying the delivery and unpacking process.

Yes.  We are very flexible on packing.  You can do some or all of the packing.   You may choose to have our pack crew do it all for you.  Either way we will make sure you are well taken care of.  Keep in mind that for security reasons, many countries no longer accept shipments that are packed by the owner.  In addition, any damage incurred to items you packed yourself may not be covered by transit insurance.  We strongly advice that you let RACS pack all of your household items and personal effects.  All RACS crews are professionally trained and have experience in packing people's precious belongings. 

If you have any of the original cartons and packing materials for your appliances or other household items, make sure that you inform your Crew Supervisor.  He or she will inspect the materials to determine whether your items will be safer using these or our own specialised materials.

Before you depart, your Move Manager will give you the contact details for your coordinator where you're moving to, along with your shipment details and the estimated date of arrival.  When you arrive in your new city, you will be contacted by the local RACS office who will coordinate the inbound clearance, confirm the status of the goods, organise a date for delivery and discuss any storage requirements.

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